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Terms & Conditions

By using HelloVans.com, you agree to the terms and conditions outlined below:

  1. Service Provision: HelloVans.com serves as a platform offering free quotes for man and van/removal services across the UK.
  2. User Eligibility: Users must be 18 years or older to access our site.
  3. Agreement to Terms: By booking our services, you accept these terms and conditions.
  4. Booking Compliance: Bookings through our website require adherence to specified safety measures.
  5. Website Accessibility: We reserve the right to modify, suspend, or discontinue the website without prior notice.
  6. Changes to Terms: Terms and conditions may be amended at any time without notice.
  7. Legal Use: The website is intended for legal use only. Any illegal activities will be prosecuted.
  8. Copyright: All content on Hellovans.com is copyrighted and must not be replicated.
  9. External Links: The site contains links to third-party websites. We are not responsible for any issues arising from their use.
  10. Legal Enforcement: We reserve the right to take legal action if these terms are violated.
  11. Liability: We are not liable for personal injuries or death caused by accidents or negligence related to our services.
  12. Misrepresentation and Fraud: We are not responsible for any misrepresentation or fraud encountered during the use of our site.

Moving Day Specifics:

  • Vehicle Selection: Customers are responsible for selecting an appropriate van, though guidance is available upon request.
  • Packing: Packing of items is the customer’s responsibility unless otherwise arranged.
  • Parking: Customers must manage and pay for parking arrangements necessary for service provision.
  • Appliances: Customers are responsible for the disconnection and installation of appliances.
  • Furniture: Dismantling and reassembly of furniture is the customer’s responsibility, with additional services available upon request.
  • Driver Respect: Abuse towards drivers is not tolerated and may result in service termination.
  • Additional Costs: Costs such as ferry fees and stair carries are the customer’s responsibility.

Cancellations and Amendments:

  • Free cancellation is available up to 72 hours before the scheduled job.
  • Charges apply for cancellations made within 72 to 10 hours before the job, up to the total job value for cancellations less than 10 hours before.
  • Booking amendments require a 24-hour notice, with a fee for last-minute changes.

Disputes:

  • Disputes must be submitted in writing directly to Hello Vans. Our platform’s role as an intermediary means we are not liable for claims arising from the service provided.

Payments:

  • Payment is due upon completion of services, with options for cash, card, or bank transfer. Non-payment may result in legal action and adverse effects on your credit rating.

Feedback:

  • Feedback is encouraged for each completed service to help maintain and improve service quality. Misuse of the feedback system will be addressed appropriately.

Insurance:

  • Hellovans.com does not provide moving services directly and is not liable for claims against service providers. Customers should verify insurance coverage directly with the service provider.

These terms bind users of www.hellovans.com, which is owned and operated by Hello Services Limited, a company registered in England and Wales.