Privacy Policy
Last Updated: April 5, 2026
At Hello Vans (a trading name of Hello Services Ltd), we value your trust and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Hello Services Ltd is the controller and responsible for your personal data.
Company Registration No: 12004893
46 Harvey House, Green Dragon Lane, Brentford, TW8 0DJ
Email: info@hellovans.com
2. Data We Collect & Lawful Basis
We collect and process personal data only when the law allows us to. Most commonly, we use your data to perform the contract we are about to enter into or have entered into with you.
| Data Category | Examples | Lawful Basis |
|---|---|---|
| Identity & Contact | First name, last name, email address, phone number, and pickup/delivery addresses. | Performance of a Contract |
| Transaction | Details about payments and services you have purchased from us. | Performance of a Contract |
| Technical | IP address, login data, browser type, and location data used during booking. | Legitimate Interest |
| Marketing | Your preferences in receiving marketing from us and our third parties. | Consent (Opt-in) |
4. International Data Transfers
While we are UK-based, some of our service providers may operate outside the UK. If personal data is transferred outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the specific safeguards approved by the Information Commissioner’s Office (ICO) is implemented.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law, we must keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
6. Your Legal Rights
You have rights under data protection laws in relation to your personal data, including:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of incomplete or inaccurate data.
- Erasure: Request the deletion of your personal data where there is no good reason for us continuing to process it.
- Object/Restrict: Object to processing where we are relying on a legitimate interest.
- Transfer: Request the transfer of your data to you or a third party.
If you wish to exercise any of these rights, please contact us at info@hellovans.com.
7. Contact & Complaints
If you have any questions about this privacy policy or our privacy practices, please contact our data team at info@hellovans.com.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.