Privacy Policy
Effective Date: March 4, 2026
At Hello Vans (a trading name of Hello Services Ltd), we are committed to protecting your personal data. This policy details how we handle your information in accordance with the UK GDPR and the Data Protection Act 2018.
1. Data Controller
Registration No: 12004893
46 Harvey House, Green Dragon Lane, Brentford, TW8 0DJ
Email: info@hellovans.com
2. Data We Collect & Lawful Basis
| Data Category | Examples | Lawful Basis |
|---|---|---|
| Identity & Contact | Name, address, email, phone number. | Contractual Necessity |
| Transaction | Booking history, payment status. | Contractual Necessity |
| Technical | IP address, browser type, cookies. | Legitimate Interest / Consent |
| Marketing | Preferences for updates/promotions. | Consent (Opt-in) |
4. International Data Transfers
Some of our external third parties are based outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by using specific contracts approved by the ICO (Standard Contractual Clauses).
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for. For tax and legal purposes, we are required by UK law to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers.
6. Your Legal Rights
Under UK law, you have the right to: Request Access (SAR), Request Correction, Request Erasure, Object to Processing, and Request Data Portability.
To exercise these rights, please contact us at the email above. We respond to all legitimate requests within 30 days.
7. Contact & Complaints
If you have questions, please email info@hellovans.com.
You have the right to lodge a complaint at any time with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection (www.ico.org.uk). We would, however, appreciate the chance to resolve your concerns before you approach them.