Explore our FAQ page for all you need to know about our services, from the difference between Man with a Van and full removal services to booking procedures, insurance, and more. Find answers about cancellations, guarantees, promotions, and specific moving queries. Everything to ensure a smooth move with Hellovans.com is right here.
Frequently Asked Questions – Hello Vans
1. What’s the difference between “Man with a Van” and “Removals”?
“Man with a Van” is ideal for small moves or single items. “Removals” are for full-house or office relocations with larger teams and vans.
2. Do you provide packing services?
Yes, our professional packing services ensure your belongings are safely prepared for transport. You can book packers alone or with your move.
3. Is insurance included with Hello Vans services?
All moves include standard goods-in-transit insurance. Additional coverage options are available for valuable or fragile items.
4. Will your movers help with loading and unloading?
Yes! Our trained movers handle all loading and unloading efficiently. We also bring trolleys and tools when required.
5. What size vans do you offer?
We provide everything from small vans to large Luton vans. We’ll choose the right size based on your move’s needs.
6. What areas do you cover?
We offer full UK-wide coverage. Whether you’re moving locally or long-distance, Hello Vans is available nationwide.
7. Do you operate seven days a week?
Yes. We’re available 7 days a week, including weekends and holidays, to fit your schedule.
8. Do you handle both small and large house moves?
Absolutely. From single-room flats to large homes, our team handles moves of any size professionally and efficiently.
9. Can I book Hello Vans online?
Yes, you can book online instantly or request a free quote. We also accept bookings via phone and email.
10. Is Hello Vans suitable for office or commercial moves?
Yes, we handle commercial and office removals, including IT equipment and furniture relocation, with minimal disruption to your business.
11. What if I need help dismantling furniture?
Our movers are trained to dismantle and reassemble furniture as needed. Just let us know during booking.
12. Do you offer a satisfaction guarantee?
Yes. We aim for complete customer satisfaction and stand behind every move with our Hello Vans satisfaction guarantee.