Hellovans.com recognizes that moving plans can change, often due to circumstances beyond your control.
To accommodate these changes, we offer a 3-day cancellation policy:
- Cancellations made within 3 days of the booking date will not qualify for a refund. However, cancellations made with at least 72 hours’ notice will receive a full refund.
Refund Procedure:
Refunds for bookings made online and paid by card will be processed back to the original card used. Please allow 5-7 working days for the refund to appear on your card.
How to Cancel a Booking:
To ensure a full refund, we require a formal cancellation notice through one of the following methods:
- Phone: Call our office at 020 3633 8267
- Email: Send an email to [email protected]
- Service Provider: Contact the service provider directly to confirm the cancellation.
Please note, if your cancellation is made within 72 hours of the moving date, you will not be eligible for a refund.