Yes, you can conveniently book your move online. This method is often cheaper and allows you to receive a quote within a few hours of your request

You can cancel your booking by giving us at least 24 hours' notice without any penalty. This provides flexibility should your plans change

Yes, we guarantee customer satisfaction with our services. Our goal is to ensure a smooth and stress-free move

Yes, all items are insured during transport, giving you peace of mind that your belongings are protected against any potential damage

Absolutely, we provide long-distance moving services across the UK, whether you're moving a single item or your entire home

Yes, we often send out discount promotions via email to our previous customers. Keep an eye on your inbox for great savings on your next move

Movers typically do not pack personal items like jewelry, cash, or small high-value electronics. These items should be transported by the customer to ensure their safety

Yes, Hellovans.com will pack almost everything from large appliances to small household items. However, we request that personal valuables be taken care of by the customer

While Hellovans.com doesn't offer direct storage solutions, we can assist in finding a suitable storage company for you and move your items there, ensuring a seamless transition whether you're facing delays in moving into your new home or need to declutter

It's advisable to book our moving service 4-6 weeks in advance, especially during busy periods like summer, to ensure availability

Try to run down perishable food supplies as the move day approaches. Our movers can pack your fridge and freezer contents on the day of the move if needed

Delays can occur, particularly if the removal is part of a property chain. For customers who have booked an hourly rate with Hellovans.com, charges apply from the time the movers arrive. If you've booked at a flat rate and experience a delay exceeding half an hour, then an hourly rate will apply for the additional waiting time. This ensures fairness and transparency in accommodating unforeseen delays while securing your new property keys

There are no hidden costs with Hellovans.com. The only additional charges you might encounter are related to external circumstances such as the absence of a parking slot for the trucks, congestion fees, or the need to purchase specific packing materials or other items required for your move. We strive to maintain transparency with all potential expenses to ensure you are fully informed